WORK WITH US
WORK WITH WOWO
We have some availability open to join our fantastic team this year! Have a read through the below and give us a shout if you are interested in this type of work. Send us your CV and cover letter to apply.
FACILITIES MANAGER JOB OPENING
Wowo is a camping and glamping site based in the heart of Sussex. We are looking for an exceptional individual to come and be a key part of our team as the facilities manager.
The facilities manager is responsible for the day to day running of the glamping site (shepherds hut, yurts, bell tents etc), managing staff and improving the site with some customer facing responsibilities.
A main part of the role is ensuring that guests have a great experience while staying with us. You achieve this through keeping the glamping options and facilities at an exceptionally high standard, through your own work and managing the work of the team.
Throughout the year you will collaborate with a small team of colleagues to achieve shared objectives, sharing knowledge and expertise as well as being the main team member responsible for the facilities. In the summer your leadership skills will shine through as you manage the seasonal team ensuring smooth operational efficiency.
This is a hands-on role, ideal for someone who is proactive, enthusiastic, and excited about contributing to the development of the business.
Pay rate – £30,000 pa
Hours per week – 40
Annual Leave allowance – closed over Christmas, open for New Year

JOB OVERVIEW - ROLES & RESPONSIBILITIES
- To maintain a high standard in all glamping facilities, toilet facilities, communal areas and store rooms with the team.
- To continually improve every glamping or toilet facility where possible. To develop minimum standards of work and oversee that these standards are met.
- Schedule and supervise the rota for the cleaning team. Assigning duties on the day. Checking the team is maintaining a high standard.
- Recruiting and training new staff for the cleaning team. Mentor, motivate and retraining team members, ensuring duties are performed effectively and safely.
- Stock control and ordering for all products needed (glamping and janitor supplies).
- Manage store rooms, keeping them tidy and functional.
- Bookings – manage bookings coming in and inviting staff when needed. Check additional requests and action anything extra needed.
- Maintain our ecological ethos towards product use and the environment.
- Maintain the electric buggy vehicles that the team use and report issues to the managers.
- Laundry service, keep the laundry up to date with each glamping option having a spare set of laundry at all times. Maintain a high standard of laundry in stock.
- Keep record of health and safety checks for each glamping option; hot water bottles, flue cleaning, (gas is completed by the health and safety officer.)
- Report maintenance issues to the maintenance department.
- Administrative duties – customer emails, bookings and amendments, update calendar etc.
- Customer service – check ins, queries and problem solving, phone calls, shop duties.
- Seasonal set up and pack down. Managing team members to assist.
- During the off season when glamping has low bookings you may be asked to take on other roles as needed. Assisting with maintenance during the off season, working with the maintenance manager. (Painting, sanding, cleaning canvas etc).

PERSON SPECIFICATION & ESSENTIAL QUALITIES
- Good organisation skills as well as being flexible and adaptable.
- Days of work; We require the facilities manager to be available for most Sundays from March-July and then September. May half term and summer holidays and October half term the work days required are Monday, Wednesday and Friday (along with admin and laundry on 2 other days). November – February working days are flexible around projects and glamping turn overs.
- Leadership: Self motivated and a strong, hands-on leader with the ability to motivate and inspire others and able to take direction from the owners.
- Customer focused, an individual who is proud of their work and giving guests a wow experience while staying here.
- Driving license is necessary due to the rural location of the setting.
- IT literate for admin responsibilities. Email, calendar, booking system (training will be given).
- The role is physically active throughout the year with a wide variety of jobs both inside and outdoors.
- Fun and energetic attitude for our busy summer season.
- Environmentally minded and keen to work within our ethos.
Desirable Qualities:
- Experience in hospitality is welcomed but not necessary.
- First aid at work.
- An understanding of COSHH and basic health and safety (training will be given).

WOWO CULTURE REQUIREMENTS
Being part of the team and working with the same ethos is very important for us. We’re honest, down to earth, hardworking people who are passionate about delivering a good experience for campers and glampers. We want someone who adds to our team culture.
- Independent – you take the initiative with activities and are able to act as a leader.
- Personal Qualities – collaborative and positive, you work well with others and bring your amazing personality with you.
- Accountable – you take responsibility rather than passing it off to others.
- Hard work – you’re not afraid of rolling up your sleeves and doing what it takes to get a project over the line.
- Professional – you’re respectful and know how to work in a professional environment and drive business success.
- Environmentally Minded – you work with the planet in mind and are striving to advocate for how the industry can do better as well as day to day living.

DAY IN THE LIFE OF A FACILITIES MANAGER
Summer change over day
- Check bookings, know what options are arriving/checking out.
- Organise teams into pairs, assign options to each team.
- Load buggy and wheelbarrows, team to assist, ensure all equipment
required is prepared ready for shift. - Teams directed and sent out to start change overs.
- Manager and a support person start doing rounds to top up wood etc,
change all batteries, support team as required, check standard of work in
each option. - Collect laundry/rubbish etc.
- Start the laundry process.
- Manage team throughout to ensure turnovers are completed on time.
Summer mid week day
- Complete laundry as required ready for the next change over.
- Check emails.
- Keep ahead with shift rotas for both housekeeping and janitors throughout
the season. - Stock check and make orders as required for both janitor and
housekeeping supplies. - Spot check facilities to ensure high standards are maintained.
Winter day
- Deep cleaning options.
- General maintenance of options.
- Organising/preparing for projects that are assigned over the winter.
- Carry out winter projects.
- General housekeeping and cleaning as required.
- Administration responsibilities.
Benefits of the role:
- Working outdoors & indoors split & variety throughout the year.
- Mostly responsibility for own time and self management.
- Christmas off.

HAVE ANYTHING TO ASK?
You will no doubt have a handful of questions before you come camping. There is a ton of information around this site that should provide you with the answers you need. However if there is anything else, please check out our FAQs that should cover everything that you can think of. If there is still something missing, you can drop us a line.